Do you build outside Kigali?
Yes — Rubavu and Karongi on Lake Kivu, Musanze and Kinigi for the volcano lodges, Nyungwe, Akagera, Huye. Upcountry work is scheduled in blocks so the travel cost is shared between sites in the same week.
How long does a sauna take from order to first session?
Six to ten weeks for a standard cabin once the drawing is signed, and three to four if we already have the section in stock. The long pole is imported timber: 35–42 days at sea plus 5–10 days overland from Mombasa or Dar es Salaam (Sino Shipping).
Can you work with our architect?
Gladly, and the earlier the better. The three things we need in the build drawing are a drain with a fall, a mechanical extract route and a cable run to the board. Everything after that is finishes.
Do you service equipment you did not install?
Yes, if parts are obtainable. Roughly half our service calls are for somebody else's installation.
What does it cost to run?
A 9 kW heater pulls full load for the twenty to forty minute heat-up, then cycles at a third to a half of nameplate — an evening is closer to 4–6 kWh than to 9. A chiller in Kigali runs less than the same unit would at the coast because the nights are cool.
Is there a warranty?
Two years on our build and workmanship, and the manufacturer's terms on heaters, generators and chillers, which we register for you. Service visits keep both valid.
Can a sauna be moved when a lease ends?
Yes — we build a demountable specification with a bolted frame and a single service connection point. It is the standard in Kacyiru, where most housing is on corporate leases.
Which languages do you work in?
English and Kinyarwanda. Drawings, quotes and the operating manual come in whichever you prefer.